Day Support Program Job Description

Diversity Training & Support Center

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Day Program Manager

The role of the Program Manager is to help individuals with an intellectual disability/mental health reach their goals, develop skills and provide support as required by running the Day Support Program and developing the Site Supervisors. The position is responsible for maintaining a safe, supportive, and therapeutic environment which fosters growth and rehabilitation and facilitates the development of independent and self-help skills of the individual. The Program Manager is responsible for training, planning, supervising and coordinating the work of Site Supervisors. As well as ensuring compliance with state and federal regulations.

Knowledge, Skills, and Abilities and/or Competencies required to successfully perform the work:

Must have a passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities. Knowledge of basic human physical and psychological needs. Knowledge of simple health and safety precautions. Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene. Ability to write progress and behavior reports using a professional, objective style and voice. Ability to use computers and other electronic equipment. Ability to interact with individuals, community members and other treatment team members. Ability to read and comprehend technical training manuals. Ability to follow written and oral instructions course of action. Ability to learn basic operation and maintenance of adaptive equipment. Ability to be supportive and patient. Ability to be a team player.  Ability to observe, record and report participant’s behavior, attitude and physical condition. Ability to prioritize conflicting deadlines. Ability to observe, record, and report participant’s behavior, attitude, and physical conditions. Ability to obtain First Aid/CPR certification and Medication Administration Training.

Minimum Requirements:

  • Minimum of Bachelor’s degree in psychology, social work or human services field preferred. Must have previous management and supervisory experience.
  • Bachelor’s degree or master’s degree in human services or education.
  • Previous experience working with individuals with IDD/Mental Illness is required.
  • QDDP/QMHP credential preferred or a minimum of QDDP credential.
  • Proven experience managing teams.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Demonstrated proficiency of DBHDS Licensing, Human Rights, HCBS Rights, Risk Management for Day Services and Quality Assurance related to documentation preferred.
  • Previous experience in a Day Support Program for individuals with a IDD or Special Education teaching/learning environment is preferred.
  • Previous experience in the care, training, habilitation and development of individuals with an IDD or IDD/mental illness.
  • A recent criminal check free of barrier crimes. Valid VA driver’s license with acceptable driving record. TB Screening.

    General Shift Responsibilities: Responsibilities are done daily/as needed

    • Supervise and manage the day to day operations of the Adult Day Program and Older Adult Services.
    • Responsible for managing, planning, supervising and coordinating the work of Site Supervisors.
    • Effectively communicate and support the organization’s mission, vision and values.
    • Ensuring goals are met in areas including client and family satisfaction, safety, quality, and team member performance.
    • Prepares and submits all required reports, statistics and quality assurance functions to verify program services are in accordance with agency and departmental Quality Assurance, Corporate Compliance and HIPAA policies and procedures. 
    • Monitors and reviews all general events and incidents and develops systems to ensure the health and safety of individuals.  Conduct investigations involving serious injuries to include making notifications to the Human Rights Office and completing necessary documents. Report incidents to the state using the CHRIS system based on the DBHDS Serious Incident and Human Rights protocols.
    • Continuously analyze program risks and developing corrective plan to avoid potential incidents.
    • Primary contact for Support Coordinators regarding programming questions, tour referral families and individuals at the Day Programs and making a recommendation of the appropriate program, communication the disposition potential of intakes.
    • Communicate regularly with Support Coordinators, family members and community partners.
    • Oversee the development and implementation of Person Centered Plans, timely completion of Person Centered Reviews,
    • Maximize Medicaid billing and manage program staffing to ensure budgetary goals. 
    • Ensure safety compliance for individuals within the Day Support setting and the Direct Support Professionals who work there.
    • Development and ongoing management of future budgets, staffing, maintenance, and safety for Day Support operations to provide quality support and engagement with individuals.
    • Utilizes effective interpersonal, counseling and negotiation skills to handle sensitive issues with families, staff and outside agencies.
    • Attention to detail and structured way of approaching tasks (well organized) to plan ahead and result oriented (proactive).
    • Monitors and ensures that activities, both inside and outside of the Day Support, comply with State and Federal regulations and Agency and Program specific policies and procedures.
    • Directly supervises Site Supervisors in planning and coordinating services designed to: teach individuals life skills necessary to establish and maintain their independence and increase individuals’ participation in social and community based activities, increase individuals’ range of socially appropriate behaviors and habits to increase acceptance and integration in the community at large and assist individuals in maintaining health and safety skills.
    • Ensures Site Supervisors request and secure maintenance and repair services, as needed, as well as ensures that furnishings are appropriate, sufficient, and in good condition.
    • Evaluates the performance of Site Supervisors, provides training and foster team building and positive productive work relationships on site.
    • Support Site Supervisors in the understanding and implementation of the Direct Support Professional Core Competencies.
    • Ability to cope with stress and to adhere to deadlines and respect line management.
    • Covers the duties of a Site Supervisor in the event of a vacant position or leave time.
    • Attends and participates in required Diversity meetings, staff development and training programs.
    • Other duties as assigned.
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