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Grievance Policy
Participants can talk to staff any time they are unhappy with their services, and DIVERSITY will try to improve the issue. DIVERSITY staff will help the participant contact their guardian or their case manager if needed.
If things still aren’t okay, participants or guardians can file a verbal or written grievance. A grievance is a concrete way of telling DIVERSITY that you are unhappy about something and asking for someone to help you with it. Grievances should be submitted to Michelle Whittingham, Program Director at mcwhittingham@onedivesity.org or 804-276-1600. This information is also located in each program. DIVERSITY will respond to a formal grievance within 7 days. If the issue cannot be fixed, a team meeting will be called for additional help in strategizing potential solutions.
If the participant or Legal Guardian does not feel they are receiving necessary assistance to resolve their complaint from DIVERSITY, they can contact Regional Human Rights Advocate, Sharae Henderson at 804-524-7479 at any time for additional assistance.
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Diversity Program Directory
Position: Supervisor
Phone numbers (office): 804-709-3028
Email address: tvarela@onediversity.org
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Phone numbers (office): 804-709-3026
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Phone numbers (office): 804-709-8875
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Phone numbers (office): 804-709-8875
Email address: sgreene@onediversity.org
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Phone numbers (office): 804-426-2237
Email address: sdays@onediversity.org
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Phone numbers (office): 804-709-8875
Email address: sgreene@onediversity.org
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Phone numbers (office): 804-467-8760
Email address: csosa@onediversity.org
Position: Supervisor
Phone numbers (office): 804-638-3161
Email address: kwoolridge@onediversity.org
Position: Supervisor
Phone numbers (office): 804-638-3161
Email address: kwoolridge@onediversity.org
Position: Supervisor
Phone numbers (office): 804-467-8760
Email address: csosa@onediversity.org
Position:Manager
Phone numbers (office): 804-869-9792
Email address: scardwell@Onediversity.org
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